Support: FAQ's
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Following are some useful hints for the commonly asked questions concerning:

Case Power Supply LCD screen VGA Driver
Keyboard LCD VGA Card  

 

Case:
The plastic chassis and the aluminum chassis are integrated to provide the container for your equipment.
The case itself needs little or no maintenance.

The case can be disassembled n steps that are outlined in the user manual with the portable. However, we do not recommend disassembling of the case unless you are confident that you are able to reassemble it.

The case itself contains speaker attach via to a separate volume control board with a volume knob located on the right on the case. A phone plug is supplied to be connected to a sound card.

For AT case, only baby AT motherboard and certain passive backplane board depending on size and number of slots can be fitted into the chassis. For ATX case, both AT and ATX motherboard and certain passive backplane board can be fitted into the chassis.

An extra drive bay in addition can be mounted inside the chassis is the space is free from other obstruction such as peripheral cards.

Keyboard:
To detach the keyboard from the system unit, press down on the two release buttons on both side of the system unit simultaneously. Carefully remove the keyboard from the system unit. The keyboard also comes with a GlidePoint Touchpad. The connector for both the keyboard and touchpad is located in a compartment in the front of the keyboard. To connect the keyboard and touchpad connector, simply plug the respected plug into the mark hole in the lower right front of the unit. The keyboard may be positioned in an angle by flip the two legs on the back of the keyboard.

Two type on mouse connection are available, one is a proprietary BUS type mouse connection (9 pin) and the other is the standard PS/2 (6 pin) connection. While the keyboard connection remains to be AT type (5 pin).


Power Supply:
Be sure to check the voltage switch on right side of the case to check the power supply has the correct voltage for your local area voltage setting before usage.

For auto-switching power supply this is not necessary, as this automatically adjust to your local voltage setting.

Wattage difference between power supply will depend on the needs of your equipment. It is best if you can calculate the needs of your peripheral cards and drives to best match the power supply you will need.

LCD VGA Card:
LCD VGA Card should be either in the format of PCI or ISA bus. When connecting to the motherboard, make sure it is firmly fitted into its respected slot. Should the jumpers or any connector been change on the LCD VGA Card, please call our technical service for assistance.
Please refer to your user manual for proper setting of the jumper setting to your panel type.

Do not intermix display card from one unit with another unless there have been prior acknowledgment from a service staff here. There is a high risk of burning out the LCD panel and the display card.

Should the display shows garbage or junk that might not otherwise suppose to be there, possibilities of bad video memory is present, or cabling between the LCD and the video card might be bad.

Video card that contain a dip switch box will be preset to match the LCD panel type, if changes are necessary, please inquire on other possible setting with us.

Voltage adjustment can be made between 3.3V and 5.0V for the panel (with exception of certain DSTN panel which require high voltage) with jumper. Please consult with our staff as to the proper setting before changing, as our display card are ship with preset setting that match the panel type already.

LCD Screen:
The LCD Screen has the contrast and brightness control either on the side or the front of the LCD panel. If should the LCD screen fail to display or display improperly. Do not attempt to open it and changing parts, it carries high voltage. Please call our technical service for assistance.
Proper maintenance should be taken to ensure that the panel does not get scratch or dents.

Should there be case where the LCD panel becomes very dim, where only shadow of text/graphic is noticeable. Possibilities of either the inverter or the back-light of the LCD itself are burned out.

Should there be no sign of life at all from the LCD display, yet an external hookup with an CRT shows proper display, then either the LCD or the cable or the video card need to be check.

Burn pixels on the LCD panel can be attributed to natural wear of the LCD life. Though premature burn out of pixels can be addressed to us within 30 days of purchase for replacement.

Conversion Board:
Conversion board needs to be adjusted accordingly with the regular (analogue) video card.  We recommend using 60hz refresh rate for the proper adjustment.

We supply a loop back cable from the regular video card to the conversion board, should there be a need for a different cable, we do not recommend at long run of cable unless it is well shielded.

Adjustment of the conversion board should be made easy from the on-screen menu in which the buttons layout either on the side of the conversion board or the front of the LCD panel can be use to adjust each setting. Please refer your user manual for proper instruction.

VGA Driver:
Drivers are provided in a utility CD which contains the proper driver for each of the type of display card we provide. Currently we provide only two brands: Chips & Technology and Trident.

Locate the proper driver type in the sub-folder of the CD and select the driver that matches your video card, the model can be read off the video card itself.

We do not currently provide drivers for operating system other than MS Windows and OS/2. Other operating system such as SCO and Solaris, you must acquire the driver from them respectively.




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